Wholesale Buyer FAQ

Licensed retailers buying for resale, including smoke shops, vape shops, head shops, convenience stores, gas stations, and similar businesses. You attest to retailer and resale status when applying. We may request a resale certificate or business license for our records.

Yes. Wholesale prices are visible publicly so you can evaluate products and margins. Purchasing is reserved for signed-in approved wholesale customers.

Submit the wholesale application with your contact, business, store-address, license-number, and retailer-attestation information. The account is approved automatically after attestation; then sign in with the same email using the one-time code to order.

Approved wholesale accounts are set to tax exempt. Place the order while signed into the approved account and keep your resale information current. We may request a resale certificate or business license, and you remain responsible for taxes that apply to your resale activity.

$250 in merchandise before shipping, tax, and handling fees. You can mix products and brands across the catalog to reach the minimum.

Qualifying domestic US orders from $250 to $499.99 have a $30 flat shipping rate. Qualifying merchandise orders of $500 or more receive free freight.

One $35 handling fee applies only when an order contains at least one torch or butane product. It does not apply to orders with no torch or butane product and is shown before checkout.

Most orders are processed within 1–2 business days after confirmation. Online orders currently ship from our Niles, Illinois fulfillment warehouse, and tracking is emailed when the carrier accepts the shipment.

Use the quantity, pack, or count shown in the product title and specifications when present. If the sale quantity is unclear, contact us with the SKU before ordering; do not assume quantity one always means a full case.

Use the payment options displayed at checkout. Any alternative payment terms or arrangements must be confirmed in writing before the order is submitted.

Damage, defect, missing-item, or incorrect-item claims must be reported within 5 business days. Other approved returns of unopened product require authorization and must be requested within 30 days. See the refund and return policy.

No. This storefront focuses on smoking accessories and hardware and does not sell nicotine, e-liquid, tobacco, CBD, THC, or other controlled substances.

Browse our retailer resource library or contact the wholesale team with your store type, shelf space, and target categories for product guidance.