Shipping policy
Smoke & Vape Wholesale processes online orders through its current Niles, Illinois fulfillment warehouse. If inventory routing changes, another active US fulfillment location may be used and the shipment origin will appear in tracking.
Minimum order
The minimum wholesale merchandise subtotal is $250, before shipping, tax, and handling fees.
Processing times
Most orders are processed within 1–2 business days after order confirmation. Tracking is emailed when the carrier accepts the shipment. Processing and transit estimates are not delivery guarantees.
Shipping rates
| Qualifying merchandise subtotal | Shipping |
|---|---|
| $250.00–$499.99 | $30.00 flat rate |
| $500.00 and above | Free freight |
Large freight or LTL orders may require a custom quote confirmed before fulfillment.
Torch, lighter, and butane shipping
Torches, lighters, butane, lighter fluid, and any other product that contains butane or combustible fluid must travel by ground, so they ship separately from the rest of your order. When an order contains at least one of these products, a $35 hazardous-materials shipping surcharge applies.
At checkout, once your delivery address is entered, the surcharge appears as its own line under Shipping method, listed as Hazmat Handling (Ground Only), and your order is shown as arriving in two shipments. An order with no torch, lighter, butane, or lighter-fluid product is never charged this surcharge.
The surcharge is in addition to standard freight, and it still applies on orders of $500 or more — free freight covers the rest of your order, not the hazardous-materials shipment.
Delivery areas and restricted products
We ship within the United States where product, destination, and carrier rules allow. Torches, butane, lighters, vaporizer hardware, and other restricted products may have destination, service, or signature requirements. We may hold or decline a shipment that cannot be sent lawfully or safely. International buyers should contact our team before ordering.
Damaged, missing, or incorrect items
Contact us within 5 business days of delivery with the order number and photos of the shipment, packaging, and affected items. Keep all packaging until the claim is resolved. See the refund and return policy for complete terms.